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We're here
when you need us.

Most OBSIDIAN FORGE X500 owners never need to contact us — but if you do, a real human at UpyL printers replies within 24 hours.

Frequently asked

Everything you need to know about the OBSIDIAN FORGE X500.

How long does setup of the OBSIDIAN FORGE X500 take? +
Unbox, plug in, load the included filament, and tap print on the touchscreen. Most users complete their first print in under 12 minutes. There is no manual bed leveling or software installation required.
What materials does the X500 support? +
Out of the box, the OBSIDIAN FORGE X500 prints PLA, PETG, TPU, and ABS. With the optional hardened nozzle (sold separately), it also handles carbon-fiber blends and other abrasives.
What is the build volume? +
256 × 256 × 256 mm — enough for a full-size helmet, a functional drone frame, or a batch of small parts in a single run.
Does it work without internet? +
Yes. All print management runs locally. You can slice on your laptop, drop the file on a USB stick, and the X500 will print with no network connection at all.
What is the warranty? +
Every OBSIDIAN FORGE X500 ships with a 2-year limited warranty covering defects in materials and workmanship. UpyL printers also offers lifetime email support.
Can I use third-party filament? +
Absolutely. The X500 is filament-agnostic — any 1.75 mm spool from any brand will work. We sell our own filament for convenience, not lock-in.
How loud is it? +
Under 38 dB at one meter — quieter than a quiet office. The enclosure and stepper motor tuning make it suitable for bedrooms and shared spaces.
Do you ship internationally? +
UpyL printers ships the OBSIDIAN FORGE X500 to 47 countries. Shipping is free in the US, EU, UK, Canada, and Australia. Duties are calculated at checkout for other regions.

Still need help?

Email our support team directly. Average response time: under 4 hours during business days.

support@upylprinters.com
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Mon–Fri, 9am–6pm CET
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120K+ OBSIDIAN FORGE X500 owners
Phone
+1 (415) 555-0142